Core Promises
At RedOakes Ltd, we are committed to delivering the highest standards in garden design, combining skilled professionals with quality materials for lasting results. Customer satisfaction is at the heart of everything we do, ensuring every installation process and finished project meets expectations. We strictly adhere to all relevant building regulations and industry standards, complete projects within agreed timeframes, and maintain full budget transparency to avoid unexpected costs. Open communication is a core promise, keeping clients informed throughout each stage and promptly addressing any questions or concerns, so your garden transformation is smooth, reliable, and stress-free. Contact us for enquiries and project discussions.
10 Year Warranty
Highest Standards
Friendly Service
Our On-Site Promises
At RedOakes Ltd, we prioritise professionalism, safety, and respect on every project. For works lasting a week or more, a Portaloo is provided, and we maintain clean, tidy sites throughout, including careful weekend preparation and a final power wash. Health and safety are paramount, with risk assessments conducted for each project, safe access maintained, and staff equipped with first aid kits. Our team communicates politely and respectfully with clients, neighbours, and passers-by, following a strict employee code of conduct that includes training, uniforms, and adherence to company values. We take full responsibility for all areas used during works, addressing any issues promptly to ensure safety and minimise risk. To see examples of our work, visit our portfolio.
Environmental Policy
We are committed to sustainable landscaping and minimising our environmental impact. While some of our machinery is diesel-powered, we ensure it is as efficient and effective as possible. We actively reduce waste by recycling materials, spoil, and packaging, and we use environmentally friendly products wherever feasible. Water usage is minimised, and care is taken to conserve resources. As registered waste carriers with the Environmental Agency, we take responsibility for all waste generated. On-site, we make adjustments to reduce our carbon footprint and limit disruption to surrounding grounds, taking special care to protect wildlife and natural habitats.
Procedures
While we strive to retain long-term, experienced employees, we occasionally have short-term or trainee staff members undergoing company training. If any RedOakes Ltd staff fail to uphold the promises outlined above while working on your property, please report the incident directly to the director. All complaints will be handled promptly, discreetly, and anonymously to ensure our commitments are maintained.